At GrabAllGoods, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos or videos as proof.
We carefully review every refund or dispute request to ensure a fair solution for both customers and our store. Approved refunds will be processed through the original payment method or store credit, depending on the situation.
Please note:
- Products damaged by misuse or normal wear are not eligible for refunds.
- Change-of-mind returns may not be accepted for certain items.
- Delivery charges are non-refundable unless the issue was caused by us.
- Customers must provide accurate order details when submitting a dispute.
For any refund or dispute assistance, contact our support team through our official website: GrabAllGoods Support